FAQ AND SUPPORT

Order

Before ordering, you will need to create an account on this site. By creating an account you will be up to date on the order status and track the orders you have made.

 

Delivery

Keep A Notebook is shipping worldwide. Your order will be proceed within three working days upon receiving your payment.

  • For Taiwan local orders : Per order over NT$2,000, the shipping fee is free. Otherwise, we will charge NT$80 per carton.

  • For International orders : To get accurate shipping fees, please input your location and postal code. We offer a variety of shipping options, including EMS, OCS and S.F. Express according to your region. All the duties and taxes are excluded.

 

​Payment Options

We accept bank transfer, Paypal and Alipay, the details are as below. Unfortunately, credit card payment is not available at the moment. 

  • Payment by bank T/T, if any banking charge incurred outside of Taiwan must be taken care by the buyer. 

         Bank: Taiwan Cooperative Bank Co., Ltd. Rende Branch

         Swift Code: TACBTWTP570

         Company Name: Ching Ching Stationery Co., Ltd.

         Account Number: 5702-717-205254

 

Returns & Refunds

We do not accept any exchange and refund unfortunately. However, if there is a quality defect, we will replace a new one for you.

Terms & Conditions

  • In General

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By using the services, you are agreeing to all of the terms and conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made. 

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website. 

This website also contains links to other websites, which are not operated by Keep A Notebook. Keep A Notebook has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. 

 

  • Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

Keep A Notebook retains the right to refuse any request made by you, and Keep A Notebook reserves the right to close your account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate. All prices advertised are subject to such changes. 

a. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us. 

b. Pricing and Availability

1) Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition.

2) The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

c. Payment

Our online store currently offers the following payment options:
bank transfer, Paypal and Alipay. Goods will not be dispatched until we receive your payment in full.

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